Category Archives: Customer service

On something as vague as distribution

There’s really a lot to write on distribution. I’ve decided to focus on vending machines automatic retailing first. A few years ago, I saw vending machines selling iPods in the airport.  I was so surprised I wrote about it.   … Continue reading

Posted in Customer service, Design, Merchandising | 1 Comment

On thanking those who complain about you

“How long do you think we’ve been waiting for our burgers?” It’s one cold Sunday morning and I’m making small talk to kill time as I’m feeling something between ravenous and innards-being-digested ravenous. “If we’re having this discussion, it’s far … Continue reading

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